DELIVERY INFORMATION

Please click UK or International to find out about delivery options to your country:

UK Delivery

UK Deliver to Store

International Delivery

Additional Delivery Information

UK, ROI & Channel Islands Delivery

All orders will be despatched via the courier DPD. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.

Costs:

Speed: Orders placed before 2pm will usually be delivered next working day (excluding weekends). Orders placed after 2pm will usually be despatched the next working day (excluding weekends). Unfortunately we are not able to offer weekend delivery.
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery. This will also receive an estimated delivery time.

PLEASE NOTE: We do not deliver to PO Box addresses.

Missed UK Deliveries: If you miss your delivery, the courier will automatically attempt to redeliver the parcel on the next working day. They will leave a calling card to let you know that they have attempted delivery, similar to the one below. You will find a calling card number at the top of the card:

Rearrange: To rearrange delivery after the second attempt please refer to your second calling card. Reschedule online at http://www.dpd.co.uk/callingcard or call 0844 824 0505.
Change redelivery address: Choose a different house number within your postcode for your redelivery online at http://www.dpd.co.uk/callingcard or call 0844 824 0505.
Collect from depot: Choose to collect your parcel at a time convenient to you. To arrange this visit http://www.dpd.co.uk/callingcard or call 0844 824 0505. You will need to take photographic proof of identity and a utility bill in order to retrieve your parcel.
Leave in a safe place: Please sign your calling card and leave the card for the driver to collect. The driver must be able to collect this card at the point of delivery. To arrange, visit http://www.dpd.co.uk/callingcard or call 0844 824 0505. Please note that by signing the calling card you accept full responsibility for goods that are left.

UK Deliver to Store

We are currently trialling free delivery to our London Knightsbridge and London City stores. We hope to be able to introduce this service to all of our UK stores very soon.

To use the deliver to store service, please place your order online in the usual way, selecting the store you wish your items to be delivered to at the checkout. Your item(s) will be available at the store of your choice within 5-7 working days - you will be contacted when your package is ready for collection. If you have not received a phone call to let you know that your order is available within 7 working days of placing it, please contact us on orders@lkbennett.com.

PLEASE NOTE: To collect your order you will need to present your confirmation email, along with the card used to make purchase or one form of ID. If you do not collect your order within 14 days of being contacted by the store, the goods will be returned to the warehouse and a refund issued via your original payment method.

International Delivery

We offer an international delivery service on all orders, shipped via the courier DPD. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.

Costs:

Speed: Europe - 2-8 working days. Rest of world- 5-7 working days.
Countries shipped to: Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, China, Cypress, Czech Republic, Denmark, Ireland, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Israel, Italy, Japan, Korea, Lichtenstein, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, USA.
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery. This will also receive an estimated delivery time.
International service bulletin: For regular updates that may affect your delivery please visit http://www.dpd.co.uk/content/product-services/international_update.jsp
Please note: Once an order has been despatched we are unable to redirect orders. Please be advised that L.K.Bennett cannot be held accountable for delays in customs clearance.

Additional Delivery Information

Import Duty: Prices on our website are shown as inclusive of UK VAT. We ship to all countries outside of the EU on a Delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. L.K.Bennett cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.

Late deliveries: We aim to deliver items within 10 days to international addresses. Late deliveries could be due to a number of reasons; if you feel your package is late, the first step is to check the tracking code you received on your dispatch email. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. If your item has left our warehouse and you feel it's severely overdue, please call us on +4420 7637 6731. You will need to quote your order reference number, please have this to hand. Our Customer Care team is available Monday-Friday, 9am-5.30pm. Alternatively, you can email us on orders@lkbennett.com, including your order number in the email.

Restrictions: There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export. You will find these listed below: United Arab Emirates & Qatar: Please note that we are currently unable to dispatch orders containing sales goods or goods offered at a promotional price to the United Arab Emirates & Qatar.
USA: Please note we do not deliver to APO addresses in the USA.

Customs: There may be specific demands made by Customs or your parcel may be held for checks, dependant on the country of export – unfortunately this is out of our control and we cannot be held accountable for delays. You will find known Customs demands below:
Norway: Customers must provide the courier with their 11 digit National Security Number for goods to be cleared by Norwegian Customs.
Croatia: Delivery may take up to 14 days due to Customs restrictions.

VAT refunds: In order to receive your VAT refund please contact us on orders@lkbennett.com or alternatively call 0844 581 5881 (+4420 7637 6731 from outside the UK) for further assistance.