Terms & Privacy policy
Terms & conditions
Any use by you of our website is conditional on your acceptance of these Terms and our Privacy statement. We may change these Terms without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and the Privacy statement.
Company Details
This website is owned and operated by LK Bennett Limited, a company registered in England and Wales under registered number 2699136. The registered office is at 3 Cavendish Square, London W1G 0LB
Contract for sale
The advertising of products on this site is an 'invitation to treat'. You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and LK Bennett, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of despatch' email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the ‘order confirmation’ email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.
These terms and conditions cannot be varied except by changes made by LK Bennett on the site, which we may make from time to time. In particular, nothing said by any representative of LK Bennett will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.
Pricing
- All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate, but exclude postage and packaging.
- Prices quoted on the website are indicative only and are subject to change.
- Prices on the website may differ from those in LK Bennett stores.
Receipt of order
LK Bennett must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, LK Bennett will send you an email receipt confirming your order. Please keep this receipt for your records.
We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-funded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
LK Bennett reserve the right to refuse to supply any person for whatever reason.
Disclaimer
LK Bennett make every effort to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. LK Bennett’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by LK Bennett to the customer, together with any postage costs incurred. LK Bennett shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
Legal Governance
This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
Copyright and other rights
The website and all text, images, information, photographs contained within it, are owned by or licensed to LK Bennett. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of LK Bennett.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have the express written permission of LK Bennett.
Privacy policy
This website ("the Website") is run by LK Bennett Limited ("we" and "us"). We are committed to protecting your privacy and we comply with the Data Protection Act 1998. This Privacy Policy describes the information we may collect from you and explains how we use it to provide an improved online experience, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.
You can visit the Website without disclosing any personally identifiable information about yourself.
However, by using this Website to submit information to us you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree to us acquiring or using your personal information in accordance with this policy you should not submit information to us through this Website.
Please note that this privacy policy does not cover links to other websites.
1. The information we collect and how we use it
We will collect, use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address, email address and any other information collected on registration with the Website and through surveys, to the extent reasonably necessary to provide the services that are available to you through our Website. We may send you by post or email, information about our Website or other services or products, including those of carefully selected third parties which we think may be of interest to you, brochures, leaflets and catalogues displaying our products and services, and tell you of promotional offers or conduct market research.
If you do not wish to receive this information please send us an email to customerservices@lkbennett.com, call us on 0844 581 5881 or write to us at the following address: Customer Services, LK Bennett, 3 Cavendish Square, London W1G 0LB. After you have registered your email address, you can also visit your account details and change your communication preferences, amend your personal preferences and opt out of receiving direct marketing material. Go to your account. to go to your account. You can also unsubscribe from further emails by using the unsubscribe facility on any promotional e-mails that we send you.
We process your personal information for the purpose of:
- dealing with your orders and/or enquiries;
- providing and personalising our services;
- compiling your profile;
- carrying out market research; and
- direct marketing.
We also gather statistics for the purposes of monitoring Website usage and may provide such aggregate statistical information to third parties. These statistics will not include information that can be used to identify you.
We only hold your personal information for the purposes stated above and only for as long as is necessary for these purposes. We will not hold excessive personal data.
If you stop using the Website we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) unless you ask us not to. You can request that we stop using your personal information by writing to LK Bennett, 3 Cavendish Square, London, W1G 0LB or emailing us at customerservices@lkbennett.com.
2. Information security
LK Bennett has put in place various security measures in accordance with up to date industry procedures as set out in this policy to keep personal data as safe and secure as possible and to protect against unauthorised or unlawful processing and accidental loss, destruction or damage. However the Internet and email are not secure. Your communications may route through a number of countries before being delivered, may be intercepted by third parties and may not always reach the intended recipient - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any such unauthorised access or loss of personal information that is beyond our control.
To the extent that you are accessing this Website from outside the European Economic Area (the EEA) and we are required to transfer personal data about you to countries or territories situated outside the EEA which do not provide adequate data protection legislation in order to provide you with the services you have requested, you consent to such transfer.
We have in place appropriate policies, rules and technical and organisational measures to protect your personal information from unauthorised or unlawful processing, and against accidental loss, destruction of or damage to personal information.
You are responsible for protecting your password and user name and must not share it with or disclose it to anyone.
3. To whom will your information be disclosed?
Your information may, for the purposes set out in this Privacy Policy, be disclosed to:
- successors in title to our business;
- third party consultants, contractors or other service providers who may process your personal information on our behalf when providing services (including but not limited to IT support services) to us; and
- government bodies and law enforcement agencies and in order to comply with the law or the requirements of a regulatory authority.
4. Cookies
Cookies are pieces of information transferred to your computer's hard disk from a website. We use cookies on our Website. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Cookies are commonly used throughout the Internet to offer personalised services and are used by many major sites. Most browsers are automatically set to accept cookies.
Each time you use our Website, a cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help provide a personalised experience. You can also choose to enable the cookie to let you automatically log in to the Website so that you do not have to remember and re-enter your email and/or password each time you visit. You should not, however, exercise this option where you are using a shared computer.
You may disable a cookie by activating the setting on your browser which allows you to refuse the setting of cookies. Please be aware that by doing so, you may lose certain features on our Website that require a cookie to work properly e.g. personalised greetings, account preferences. We may use the information collected by the cookie to provide us with various statistics. These statistics will not identify any individuals.
If you require information about disabling any cookies on the website please contact us at customerservices@lkbennett.com or, for more information generally about cookies go to www.allaboutcookies.org.
5. This Privacy Policy
By submitting any personal information to us you consent to the use of your information as set out in this policy. We reserve the right to amend or modify this Privacy Policy. Any changes will be displayed on this page. If we make any substantial changes we will notify you by posting a prominent announcement on our Website and in any email we send to you within a month of such change. Continued use of the Website will signify that you agree to any such changes.
6. The Data Protection Act 1998
LK Bennett Limited is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with the Act.
7. Use of your personal information submitted to other websites
We are not responsible for the privacy policies and practices (including use of cookies) of other websites even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
8. Further information
For further information from us on data protection and privacy or any requests concerning your personal information please write to LK Bennett, 3 Cavendish Square, London, W1G 0LB or email us at customerservices@lkbennett.com. You can request a copy of the details we hold about you. A statutory fee of £10 may be payable.