About this cookie policy
Like most website operators, we use cookies, tags, pixels, beacons and other similar technologies to gather and manage information. For the purposes of this policy and for ease, we will refer to all of these types of technology collectively as "cookies". This policy explains how we use cookies – please read it carefully.
For the purpose of applicable data protection laws, the data controller of personal data that we process using cookies (in order words, the organisation that determines how and for what purposes your personal data is used) is LK Bennett Fashion Limited (company no. 11903831 with registered office at: 95-96 New Bond St, London W1S 1DB) ("we" and "us").
If you have any questions about this cookie policy, please contact us at [email protected]. For more information about our general data processing, please see our privacy policy,here.
A cookie is a small file of letters and numbers that is stored on your internet browser or the hard drive of your device or computer. Cookies provide certain information about your device or your online activity. There are different types of cookie on our site, as described below.
Some cookies are known as "session cookies". Session cookies only exists on your device for a limited period of time. Other cookies are "persistent cookies". These will usually stay on your device for a lot longer or until you delete them.
If you want to block or remove cookies, you can do so. Instructions for how to do this are set out below.
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical or performance (non-essential) cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality (non-essential) cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting (non-essential) cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties (such as our third-party advertising partners) for this purpose.
We will not place (and we won't permit third parties to place) non-essential cookies on your device when using our website unless you have indicated that you are happy for us to do so. You can change your mind at any time by updating your preferences.
We use cookies in each of the categories described above for a range of business-related purposes. We have included a detailed list of cookies and third party digital advertising partners [in the Annex at the end of this policy] if you would like more information than is included directly below.
- Tracking and monitoring behaviour on our website
- Customisation of our website
- Search marketing and advertising
- Social media and third-party cookies
Cookies are used to track your use of our website and provide us with various statistics. These statistics will not identify individuals, just general browsing patterns. For example, determining which parts of the site are most popular and providing content to website visitors accordingly.
We use tracking cookies from web analytics services provided by Google. These cookies collect information including, but is not limited to, number of visits, duration of browsing, referring sites, pages viewed, and path taken through the site. All information these cookies collect is aggregated and is therefore anonymous.
We also place tracking cookies in our marketing emails as this helps us to improve our marketing activities – for example, these cookies allow us to see how many people open our emails, what time of day they open our emails and whether they click through on any of the information contained in the emails.
We don't carry out any cross-web tracking, i.e. the only activity that we track is limited to our own website.
These are used to recognise repeat visitors to our website and to customise the visitor experience. When you initially enter our website we place a cookie on your browser to enable us to recognise you the next time you visit the site.
We may also place a further cookie on your browser when you register for an account. This will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of the site.
We may also place cookies on your browser to provide you with targeted advertising when browsing the internet or when using search engines – it allows us to make sure that our advertising reaches people who are most likely to be interested in it.
Opting out of these cookies does not mean that you will no longer see our advertising when browsing the internet, it simply means the advertising you see will not be customised for you.
Cookies may also be set by certain social media sites such as Facebook, Twitter and Instagram, over which we have no control. These cookies are set by the third-party social media sites to which they relate. The privacy implications vary and will be dependent on the privacy settings you have chosen on these social media sites. Please refer to the relevant social media site's privacy and cookies policy for more information.
Other third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies that collect data when you browse the internet (including our site) over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings to refuse cookies. It is also possible to delete existing cookies from your browser.
The sites listed below could be a helpful starting point if you want to delete or block cookies. We are also working with our website developers and third-party technology companies to find ways to make it as easy as possible for you to manage cookies on our site. In the meantime, if you need additional help managing cookie preferences you can contact us at [email protected].
| Company | Contact |
|---|---|
| General information | https://www.youronlinechoices.com/uk |
| Google Chrome | https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en |
| Microsoft Internet Explorer | https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d |
| Microsoft Edge | https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 |
| Apple Safari | https://support.apple.com/en-gb/guide/safari/sfri11471/mac |
| Mozilla Firefox | https://support.mozilla.org/en-US/kb/how-clear-firefox-cache |
Please be aware that blocking cookies entirely will affect your web browsing experience and may result in some parts of our website (and other websites that you may visit) not functioning properly. Some cookies are designed to help save you time, for example, by remembering your contact details when you are making an order for the second time - this means that you will not have to complete the contact section again unless your details have changed.
| Name of Third Party | Why and when we disclose your personal information to Third Parties | Link to Third Party Privacy Policy |
|---|---|---|
| AWIN | Awin support with our affiliate marketing campaigns. In some instances, Awin may maintain a limited profile which relates to you, but which does not reveal your identity, online behaviour or other personal characteristics. | https://www.awin.com/gb/privacy |
| Verb | We work with Verb to determine which visitors are new to our website and which visitors are returning visitors. Although we do not collect data about you, it helps us collect information about the use of our website. | https://verbbrands.com/privacy-policy/ |
| Bing | When you engage with us and any of our online advertisements, your personal data will be provided to Bing. | https://privacy.microsoft.com/en-gb/privacystatement/ |
| When you engage with us and any of our online advertisements, your personal data will be provided to Google. | https://policies.google.com/privacy?hl=en-US | |
| When you engage with us and any Facebook pixel events on our website, your personal data will be provided to Facebook. | https://www.facebook.com/privacy/policy/ | |
| Intelligent Reach | We work with Intelligent Reach to monitor the use of our website. | https://www.intelligentreach.com/privacy-policy/ |
| Skimlinks | Skimlinks support with our affiliate marketing campaigns. In some instances, Skimlinks may maintain a limited profile which relates to you, but which does not reveal your identity, online behaviour or other personal characteristics. | https://skimlinks.com/privacy-policies/ |
| Reward Style | Reward Style support with our affiliate marketing campaigns. In some instances, Reward Style may maintain a limited profile which relates to you, but which does not reveal your identity, online behaviour or other personal characteristics. | https://company.shopltk.com/privacy-policy |
| Conversant | We work with Conversant to understand what products customers may be interested in and to identify potential shoppers and then serve relevant advertising off our website. Conversant collect browse and purchase data to improve the relevancy of this activity. | https://www.conversant.com/privacy-policy/ |
| Emarsys | We work with Emarsys to monitor the use of our website, emails and newsletters. | https://emarsys.com/privacy-policy/ |
| Yieldify | We work with Yieldify to monitor the use of our website, emails and newsletters. Although we do not collect data about you, it helps us collect information about the use of our website. | https://www.yieldify.com/website-privacy-policy/ |
| Mention Me | We work with Mention Me to monitor the use of our reward schemes. We only collect the data that you provide directly. | https://mention-me.com/help/privacy_policy_s#visitors |
| Zendesk | We work with Zendesk to monitor the use of our website and provide LiveChat services on our website. | https://www.zendesk.co.uk/company/customers-partners/privacy-policy/ |
| Hotjar | We work with Hotjar to monitor the use of our website. Although we do not collect data about you, it helps us collect information about the use of our website. | https://www.hotjar.com/legal/policies/privacy/ |
| First party cookies (Essential) | Cookie Duration | Purpose |
|---|---|---|
| JSESSIONID | Session Duration | This cookie that identifies a customer's session on the site. |
| CSRFToken | Session Duration | This is cookie that helps prevent a malicious website, email, blog causing an unwanted issue on the site, on a customer's browser. |
| SecureGUID/ UUID | Session Duration | A GUID stores no information about you, it is only a unique number that is used to identify your browser in an anonymous way. GUID.org stores no information about you at all, not even your GUID. |
| First party cookies (Non-Essential) | Cookie Duration | Purpose |
|---|---|---|
| lkb-uk-cart | Session Duration | Contains a unique ID to the customers session on whatever item(s) have been added to their cart. This way if a customer logs back into their account and has something in their basket the site will remember what products they are. |
| lkb.uk.user | Session Duration | Tracks if the user has accessed the homepage for the first time. |
| Recently Viewed | Session Duration | Tracks the last 3 products that the customer has seen. Personalizes the shopping experience to show customers what they have previously viewed. |
| Third party cookies (Non-Essential) | Cookie Duration | Purpose |
|---|---|---|
| *AWIN.COM | 12 MONTHS | We advertise on third party websites and Affiliate Window cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each affiliate website has their own tracking cookies and privacy policy - we do not control the settings of these 3rd party websites and the data taken is not confidential or interchangeable. |
| 24 MONTHS | Cookies that collect information, including (but not limited to) customers preferences/ location/ device/ visits on-site or email address. Customer information i.e. email address is anonymised (hashed) and used to build profiles of similar preferences i.e. location/ device/ search queries. Cookies help us make your shopping experience more effective. Without cookies, it’s harder for us to personalise your shopping experience based on your preferences or to know how many times you've visited the site through various channels/ sources | |
| GOOGLE ANALYTICS _utma _utmb _utmc _utmz _ga | 24 MONTHS | These cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site. |
| MENTION.ME | 24 MONTHS | A javascript tag is placed on the post-order confirmation page & checkout page (to trigger the name sharing pages). Data (i.e. email address) is securely shared in a hashed format. |
| CONTENTSQUARE _cs_id | 13 MONTHS | This cookie contains ContentSquare’s user identifier. |
| _cs_s | 30 MINUTES | This cookie contains the number of pageviews within the running session for ContentSquare Solution |
| _cs_vars | SESSION | This cookie is used by ContentSquare to record custom variables. |
| _cs_ex | 30 DAYS | This cookies is used by ContentSquare to exclude some visitors from the collection. |
| _cs_c | 13 MONTHS | This cookies is used by ContentSquare to save the user consent to be tracked. |
| _cs_optout | 3 YEARS | This cookies is used by ContentSquare to exclude some visitors from the collection. |