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FREE STANDARD UK DELIVERY ON ORDERS OVER £250
FREE STANDARD UK DELIVERY ON ORDERS OVER £250
FREE STANDARD UK DELIVERY ON ORDERS OVER £250

Repair Policy

We offer a one year warranty on our shoes, clothes, handbags, accessories and small leather goods. We will cover the cost of repairs for manufacturing defects within this warranty time frame. Beyond the warranty period, we offer repair services at set fees.

We will attempt to repair any item with a manufacturing defect in materials such as a broken zipper or hardware, however we cannot guarantee the availability of original parts or any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks or scratches. We do not reimburse the cost of shipping the item to us.

For any manufacturing defects within one year of purchase, please contact us at  [email protected]  with your name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

The typical turnaround time for repairs is approximately four or five weeks. Once your request is received, our customer service team will be in contact within two business days with information on how to send your merchandise back to us for repair.

We are unable to repair any items not purchased directly from www.lkbennett.com or a L.K. Bennett Store.

Classic Shoe Repairs

If you need repairs outside of our warranties, Classic Shoe Repairs is our preferred partner for bag and shoe repairs. Please visit Classic Shoe Repairs for more information on their services and rates.

Warranty on clothing

We offer a one year warranty on our clothing. Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. We will attempt to repair any item with a manufacturing defect in materials a such as a broken zipper or hardware, however we cannot guarantee the availability of original parts or any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks or scratches. We do not reimburse the cost of shipping the item to us.

For any manufacturing defects within one year of purchase, please contact us at  [email protected] with your name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

The typical turnaround time for repairs is approximately four or five weeks. Once your request is received, our customer service team will be in contact within two business days with information on how to send your merchandise back to us for repair.

We are unable to repair any items not purchased directly from us.lkbennett.com or a L.K. Bennett Store.

Warranty on handbags

We offer a one year warranty on our handbags and small leather goods. Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. We will attempt to repair any item with a manufacturing defect in materials a such as a broken zipper or hardware, however we cannot guarantee the availability of original parts or any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks or scratches. We do not reimburse the cost of shipping the item to us.

For any manufacturing defects within one year of purchase, please contact us at  [email protected] with your name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

The typical turnaround time for repairs is approximately four or five weeks. Once your request is received, our customer service team will be in contact within two business days with information on how to send your merchandise back to us for repair.

We are unable to repair any items not purchased directly from us.lkbennett.com or a L.K. Bennett Store.

Warranty on shoes

We offer a one year warranty on our shoes and boots. Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. We will attempt to repair any item with a manufacturing defect in materials a such as broken zipper or hardware, however we cannot guarantee the availability of original parts or any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks or scratches. We do not reimburse the cost of shipping the item to us.

For any manufacturing defects within one year of purchase, please contact us at  [email protected]  with your name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

The typical turnaround time for repairs is approximately four or five weeks. Once your request is received, our customer service team will be in contact within two business days with information on how to send your merchandise back to us for repair.

We are unable to repair any items not purchased directly from us.lkbennett.com or a L.K. Bennett Store.

Warranty on jewellery

We offer a one year warranty on our jewellery. Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. We will attempt to repair any item with a manufacturing defect in materials a such as broken hardware, however we cannot guarantee the availability of original parts or any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks or scratches. We do not reimburse the cost of shipping the item to us.

For any manufacturing defects within one year of purchase, please contact us at  [email protected] with your name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

The typical turnaround time for repairs is approximately four or five weeks. Once your request is received, our customer service team will be in contact within two business days with information on how to send your merchandise back to us for repair.

We are unable to repair any items not purchased directly from www.lkbennett.com or a L.K. Bennett Store.