These Terms & Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and key information required by law and take precedence over all previous versions or any specifications made by you.
*Terms & Conditions: Use code 'NEW15' at checkout. Offer is valid on full price items only. Offer is valid in store and online at UK www.lkbennett.com. Offer is not valid in L.K. Bennett outlets or concessions. Offer is not valid on sale or marked-down items. Offer cannot be used in conjunction with any other code. No cash alternative will be given. L.K. Bennett has the right to amend, cancel or withdraw this promotion at any time.
*Terms & Conditions: Free delivery applies to UK orders only. Free delivery is automatically apply at checkout. Offer is valid online at UK www.lkbennett.com. Offer is not valid in L.K. Bennett stores or outlets. No cash alternative will be given. L.K. Bennett has the right to amend, cancel or withdraw this promotion at any time.
The website and all text, images, information, photographs contained within it, are owned by or licensed to L.K.Bennett. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of L.K.Bennett.
The contents of the website and the website as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of L.K.Bennett.
This website is owned and operated by L.K.Bennett Limited, a company registered in England and Wales under registered number 2699136. The registered office is at Rivington House, 82 Great Eastern, London, EC2A 3JF. "L.K.Bennett", "we", "us" or "our" means L.K.Bennett Limited.
The advertising of products on this website is an "invitation to treat". You will indicate by completing the appropriate order form on the website the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. L.K.Bennett must receive payment in full for your order before it can be accepted. This means that your order is an offer, not a contract of sale between you and L.K.Bennett, so prices and stock availability won't be contractually confirmed until you receive the "confirmation of despatch" email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. Once you complete your order form, L.K.Bennett will send you an "order confirmation" email receipt confirming your order. Please keep this receipt for your records. For the avoidance of doubt, this order confirmation email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer. Your order confirmation email, and these Terms & Conditions, contain key information that we are required to provide you by law.
In exceptional circumstances, if we are not able to fulfil an order we have accepted or if we cancel an order (for example: the item not being in stock or if we cannot make delivery to your address) then if payment has been taken from you, your credit card will be refunded with the original price and in no circumstances will we be liable to you for any additional amounts.
L.K.Bennett reserves the right to refuse to supply any person for whatever reason.
The price of the products shown on our website does not include delivery (if applicable). Please visit our delivery information page on our website before you place your order to access information about the postage and packaging of products to the UK, ROI & Channel Islands and international delivery. This information also includes details on associated costs, methods of delivery, estimated timeframe and any specific exclusions relating to individual items or delivery restrictions on certain items dependant on the country of export. We may deliver your products in instalments. Your confirmation email will contain the estimated date of delivery.
Delivery will be made to the UK or international address or store specified in your order. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. L.K.Bennett is not responsible for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Delivery charge refunds are made in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation. For further information about your rights see the "Your Right to Cancel (Online)" section below.
For international deliveries, products are sold on a delivery duty unpaid basis. This means that the recipient will be liable for any local sales taxes, import duties or customs fees which may be charged on the purchase.
Where applicable, it is your responsibility to comply with any export controls, sanctions rules or other restrictions applicable to products supplied to you.
Shipping restrictions to United Arab Emirates & Qatar: Please note that we are currently unable to dispatch orders containing sales goods or goods offered at a promotional price to the United Arab Emirates & Qatar.
While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing [email protected] and we will correct it as soon as possible after verification.
We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the website do not commit us to sale.
L.K.Bennett must receive payment in full for your order before it can be accepted. Once your credit card has been authourised and stock is checked, L.K.Bennett will send you an email receipt confirming your order. Please keep this receipt for your records.
We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
L.K.Bennett reserves the right to refuse to supply any person for whatever reason.
L.K.Bennett makes every effort to keep the website up-to-date but cannot guarantee that this website and its content is completely free of technical errors. By using this website, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website. We exclude any liability for any damages associated with use of this website however caused (including without limitation the transmission of viruses, the content of third party websites that are available via hyperlinks from the website and any service downtime or interruption).
Except for any legal responsibility that L.K.Bennett cannot exclude by law (including for death or personal injury caused by L.K.Bennett's negligence and fraud). L.K.Bennett's total liability for any claim howsoever arising shall not exceed the price of the products supplied by L.K.Bennett to the customer, together with any postage costs incurred. L.K.Bennett will not be legally responsible for any losses that were not foreseeable to you when the contract between us was formed or were not caused by any breach on our part.
A description of the main characteristics of products can be found on the product pages of the website.
In addition to our returns policy, the Consumer Rights Act 2015 (as updated) gives you certain statutory rights, for example that the products are of satisfactory quality, are fit for purpose and match the description, sample or model.
L.K.Bennett must provide you with products that comply with these statutory rights.
L.K.Bennett makes every effort to deliver items in a pristine condition, however items offered in our sale or outlet section may have previously been on sale through our stores or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the products inside.
We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.
This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales (or the relevant court of the part of the United Kingdom in which you live). If any provision of these Terms & Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.
All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate (unless you have selected an alternative country where VAT is not chargeable), but exclude any applicable postage and packaging charges.
Prices on the website are set at the same rate for all locations, we are currently unable to adjust pricing at country level.
Prices quoted on the website are indicative only and are subject to change. Prices on the website may differ from those in L.K.Bennett stores.
You have certain legal remedies under the Consumer Rights Act 2015 and nothing in these Terms & Conditions affect your legal rights under the Consumer Rights Act 2015. You may also have other rights in law. Please contact us at [email protected] or call us on +44 (0)333 577 9900 if you believe you are eligible and would like:
- us to repair the products;
- us to replace the products;
- a price reduction; or
- to reject the products and get a refund.
We will always strive to offer the very best level of service to all our customers, but should you wish to raise a complaint, please email [email protected] or call us on +44 (0)333 577 9900 and we will do our best to resolve your complaint as quickly as possible.
If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here: https://webgate.ec.europa.eu. English law shall apply to all claims and disputes (whether contractual or non-contractual) arising in relation to or in connection with these Terms & Conditions.
IN-STORE RETURNS POLICY - FULL PRICE AND OUTLET STORES
If you are not entirely satisfied with your in-store purchase, we are happy to offer a refund, exchange or gift card for any full price items or outlet items (as applicable) returned within 28 days of purchase, providing they are returned in their original condition and accompanied by proof of purchase. Sale items are eligible for an exchange or gift card only. Proof of purchase is required with every refund or exchange.
This is in addition to your statutory rights.
Please note that our outlet stores are unable to refund or exchange items purchased online or in full price stores.
Please note that our full price stores are unable to refund or exchange items purchased in outlet stores. You may also be able to return online purchases to our full price stores, as further set out below.
Exclusions from in-store returns policy.
Please note that our in-store returns policy does not apply to: (i) any sealed products which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; and (ii) any personalised products.
YOUR RIGHT TO CANCEL (ONLINE)
Where you buy products via our website as a consumer, you have the legal right (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) to cancel your contract with L.K.Bennett for the purchase of products within a 14 day 'cooling off period' without giving any reason and receive a full refund.
This period will expire 14 days after the date that you receive, or a third party (other than any carrier), receives physical possession of the last of your products in your order. This legal right is separate from our returns policy.
Please note that your right to cancel does not apply to: (i) any products or services you purchase in store; (ii) any sealed products which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; and (iii) any personalised products.
Exercising your right to cancel
To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement, before the cancellation period has expired, including details of the order that you wish to cancel, your name, geographical address, contact details and the date of your notice. For reference, our email is [email protected], telephone number is +44 (0)333 577 9900. We will communicate an acknowledgement of receipt of such a cancellation on a durable medium without delay. You can also use our return form provided with the delivered products (or request a replacement form by emailing our customer care team at [email protected]).
To exercise your right to cancel you must return the products to us in their original condition and packaging to our returns depot at L.K.Bennett Internet Returns, Advanced Supply Chain, Unit 1-3, Eismann Way, Corby, Northants, NN17 5ZB, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the products before this period of 14 days has expired.
You must take reasonable care of the products while they are in your possession. Any returns are made at your own risk. You must pay for any return delivery costs (as may be applicable).
We will reimburse to you (by the same method of payment used to pay for the original purchase) all payments received from you in respect of the products to which the cancellation rights apply. This includes the initial costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and within: (i) 14 days after the day on which we are informed about your decision to cancel this contract; or (ii) if the products have been delivered, 14 days after the day we received back from you any products supplied.
We will also send a confirmatory email to you. Please note that if the value of the products is diminished by any amount as a result of your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products, we are entitled to deduct that amount from your reimbursement.
If you are not entirely satisfied with your online purchase, we are happy to offer a returns service for any items purchased online that are returned within 28 days of receipt by you, providing they are returned unused in their original, undamaged packaging and accompanied by the return proof of purchase.
This is in addition to your statutory rights.
If you made a UK purchase from our website, you can return your item(s) either: (i) by returning to a standalone store; or (ii) via post to our warehouse. Unfortunately L.K.Bennett airport stores, concessions and stores outside of the UK are not able to process website returns.
If you made an international purchase from our website it cannot be returned to our international stores and must be returned via post to our warehouse. Items originally dispatched to the UK but returned from an international address will be subject to our international returns policy.
Please see the Returns and Refunds section of our website which contains further details on how to return products purchased online.
Please note that customers returning international orders, including from Jersey and Guernsey, are responsible for the cost of return postage.
Exclusions from online returns policy
Please note that our online returns policy does not apply to: (i) any products or services you purchase in store; (ii) any sealed products which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; and (iii) any personalised products.
No one other than a party to this contract has any right to enforce any term of this contract. You may only transfer your rights or your obligations under these Terms & Conditions if we agree in writing.
These Terms & Conditions (including all documents and polices referenced within them) together with our current website prices constitute the entire agreement between you and L.K.Bennett.
These Terms & Conditions cannot be varied except by changes made by L.K.Bennett or agreed with us in writing. In particular, nothing said by any representative of L.K.Bennett will operate as a variation to these Terms & Conditions or constitute a legal representation on behalf of them.
The failure of either party to exercise any of its rights under these Terms & Conditions, whether temporary or permanent, shall not be deemed to be a waiver of such rights.