The website and all text, images, information, photographs contained within it, are owned by or licensed to L.K.Bennett. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of L.K.Bennett.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of L.K.Bennett.
This website is owned and operated by L.K.Bennett Limited, a company registered in England and Wales under registered number 2699136. The registered office is at Rivington House, 82 Great Eastern, London, EC2A 3JF.
The advertising of products on this site is an "invitation to treat". You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authourisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and L.K.Bennett, so prices and stock availability won't be contractually confirmed until you receive the "confirmation of despatch" email which is sent out once credit card authourisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the "order confirmation" email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.
These Terms & Conditions cannot be varied except by changes made by L.K.Bennett on the site, which we may make from time to time. In particular, nothing said by any representative of L.K.Bennett will operate as a variation to these Terms & Conditions or constitute a legal representation on behalf of them.
There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export.
Shipping restrictions to United Arab Emirates & Qatar: Please note that we are currently unable to dispatch orders containing sales goods or goods offered at a promotional price to the United Arab Emirates & Qatar.
While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing [email protected] and we will correct it as soon as possible after verification.
We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.
We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.
L.K.Bennett must receive payment in full for your order before it can be accepted. Once your credit card has been authourised and stock is checked, L.K.Bennett will send you an email receipt confirming your order. Please keep this receipt for your records.
We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
L.K.Bennett reserves the right to refuse to supply any person for whatever reason.
L.K.Bennett makes every effort to keep the site up-to-date but cannot guarantee that this site and its content is completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. L.K.Bennett's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by L.K.Bennett to the customer, together with any postage costs incurred. L.K.Bennett shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
L.K.Bennett makes every effort to deliver items in a pristine condition, however items offered in our sale or outlet section may have previously been on sale through our stores or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the goods inside.
This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.
All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate (unless you have selected an alternative country where VAT is not chargeable), but exclude postage and packaging. Prices on the website are set at the same rate for all locations, we are currently unable to adjust pricing at country level. Prices quoted on the website are indicative only and are subject to change. Prices on the website may differ from those in L.K.Bennett stores.
We will always strive to offer the very best level of service to all our customers, but should you wish to raise a complaint, please email [email protected] or call us on +44 (0)333 577 9900 and we will do our best to resolve your complaint as quickly as possible. If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here: https://webgate.ec.europa.eu
Returns and Refunds
IN-STORE RETURNS POLICY - FULL PRICE STORES
If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for any full price items returned within 28 days of purchase, providing they are returned in their original condition and accompanied by proof of purchase. Sale items are eligible for an exchange or gift card only. Proof of purchase is required with every refund or exchange.
This is in addition to your statutory rights.
Please note that our full price stores are unable to refund or exchange items purchased in outlet stores.
IN-STORE RETURNS POLICY - OUTLETS
If you are not entirely satisfied with your purchase, we are happy to offer a refund, exchange or gift card for any outlet items returned within 28 days of purchase, providing they are returned in their original condition and accompanied by proof of purchase. Sale items are eligible for an exchange or gift card only. Proof of purchase is required with every refund or exchange.
This is in addition to your statutory rights.
Please note that our outlet stores are unable to refund or exchange items purchased online or in full price stores.
Mother's Day 20% Off Selected Gifting
Offer can only be used with code ‘MUM20’ at checkout. Offer valid until midnight Sunday 26th March 2017.Offer only valid on products: Maisy cotton top (Navy, Yellow, Cream, Natural, Red), Jasmine Scarf (Bardot Pink, Yellow Gold), Carissa Scarf (Sloane Blue, Andaman Blue), Priscila Scarf (Andaman Blue), Ivy PomPom (Grey, Orchid, Red, Black), Isla travel bag, Indi cosmetic bag, Indina cosmetic bag, Scented Candle (Red Berry, Green Fig, Midnight Rose, Clear Morning, Pink Dusk Scented Candle, White Blossom), Indira Notebook (Metallic Pink, Silver), Indir Notebook (Metallic Pink, Silver), Kenza Purse (Grey Mist, Champagne, Dark Pink, Black, Pink Multi), Osyka passport cover, Kendra Purse (Champagne, Metallic Pink, Red), Kira Purse (Black, Grey, Dark Pink, Red), Raven Purse (Champagne, Metallic Pink, Red), Rea Purse ( Red, Champagne, Metallic Pink), Kasia cardholder, Jasmine Bracelet (Black and gold, red and gold, silver), Joanna Bracelet (black and gold, silver), Jenny bracelet (black and gold, red and gold, silver), Gene Cashmere gloves (black, grey, pink, red), Grace Cahmere Gloves (black), Gena Belt (natural fawn), Giuly Belt (brown latte, navy), Glenda Belt (black, cream, pink patent, cream metallic, blue navy, black crystal), Zahara Belt (champagne, red, metallic pink), Peony Belt (marshmallow, black, cream), Rachel Pouch (black, navy printed, gold), Isotta Cosmetic Bag (Pink, Silver), Bonnie Keyring, Mariel Bag (Pink Metallic, Pink Multi), Catrina Bag (black, grey mist, dark pink), Cassandra Bag (black, champagne, metallic pink, grey mist, roca red), Regan Saffiano Bag (Champagne, black)